Trans/Air Manufacturing Corporation
Return Authorization Policy & Procedure
ALL RETURNING ITEMS MUST HAVE PRIOR AUTHORIZATION AND ISSUED AN RMA NUMBER.
Service Parts Mfg. defect warranty is 6 months from date of shipment or proof of resale.
Customer must initiate return procedures by requesting a “Return Materials Authorization” (RMA) Request Form and returning the request to the Trans Air Mfg. All return request must be submitted in writing, fax or email. After receiving the request, a return authorization form with (RMA) number or denial will be sent to the customer. All documentation and cartons must contain the RMA number, if not the product may be returned at the customer’s expense. Freight charges for the returned product (s) are the responsibility of the customer and all products/merchandise must be returned “freight prepaid”. Any product being returned by any other means than freight prepaid will be refused by our receiving department and returned at the customers’ expense. Returns will be accepted at Trans Air Mfg. All returns should be shipped to 480 E. Locust St, Dallastown, PA 17313. Any product returns for other than warranty will be subjected to a 25% restocking fee. Any product returned opened or damaged may be returned to the customer at the customer’s expense or subject to a re-boxing fee in addition to the restocking fee. If returned to the customer, no credit will be issued against the RMA. Product must be in original carton. All incidental or inconvenience costs will not be paid by Trans Air Mfg. No labor or refrigerant allowance whatsoever will be paid on any individual Trans Air Mfg. parts sales.
Customers will only receive credit based on the original invoiced prices for items approved for return, less applicable discounts or fees for product returned to Trans Air Mfg. Unauthorized returns will be returned to the customer at the customer’s expense. Product returned must be in resalable condition. That is, must be undamaged, carry and identifiable Trans Air part number, and be in the original unopened carton. Customer will be contacted by Trans Air Mfg. if any product is ineligible for credit or if any discrepancies arise. The customer is responsible for the decision to return the ineligible product, “Freight Collect” or scrapped without receiving credit. Any products returned to Trans Air Mfg. that were purchased from sources other than Trans Air Mfg. will be accessed a $50.00 processing fee, and returned to the sender, “Freight Collect”.
Return time allow meant is 30 days from date of shipment (unused items), Trans Air Mfg. does not accept yearly inventory reduction items for returns.
Invoice, purchase order, sales order and /or serial numbers will be needed in order to confirm item shipments.
Items damaged upon receipt or incorrect parts received must be reported within 5 days of receipt, pictures of boxes, items and skids if applicable and a detailed description of issues.
Please Note: "Special Order" items are Non Returnable
RMA CLAIMS WILL BE REJECTED IF:
- Upon inspection by Trans/Air Mfg., the part is found to be unsatisfactory and not within manufacturing or manufacturers standard.
- The part is damaged due to improper installation, abuse, misuse, improper removal, defacement.
- Any product returned to Trans Air Mfg. without shipping/packing to prevent further damage in transit will be denied.
Compressor Warranty Documentation:
Trans Air Mfg. will require repair order accompanying product warranty return, to validate the proper installation procedures were followed at the time of installation. If repair order is deemed necessary by Trans Air Mfg. after receiving an RMA request, the following steps are required to return a compressor for warranty consideration. Failure to provide this documentation will void all compressor warranty claims.
- A repair order must accompany the compressor, stating that before the compressor was taken out of service, the flowing service procedures were performed.
- Replaced the accumulator or receiver drier
- Replaced the expansion valve
- Performed closed loop flushing of all components not being replaced.
- Use of only approved R134A compressor oil including the use of the proper viscosity. Blends of refrigerants of any kind are unacceptable and will void and all warranties.
Electrical Failure: Items are return/warrantable at the discretion of Trans Air Mfg.
Compressor Failures: Compressors MUST be capped not tapped, plugged or ports left open as this will result in an immediate no credit. Compressors should be packaged so that item will not incur further damage in return shipment which will result in a no credit. Return in same packaging as replacement was packaged and shipped in. (Compressor serial number must be supplied before item can be issued an RMA). A detailed description of issues will need to be supplied. Compressors are returned to the vendor for analysis and may not be returnable once vendor has evaluated for defects due to the analysis process.
System Component Failures: Cosmetic damages will be sent replacement parts. Internal damages will be assessed on an individual basis for replacement, repair or return.
Cosmetic damages are defined as but not limited to bent screens, cracked covers, broken louvers. Replacement parts will be sent. A detailed description of damages along with pictures along with a list of damaged parts will be needed. (Serial numbers must be supplied before item can be issued an RMA).
Internal damages are defined as but not limited to refrigerant leaks, broken or bent tubing, frames, cracked blowers or fans, broken or pinched electrical connections or components
Manufactures instructions and policies.